Shipping and Returns
After placing an order, you will be sent a confirmation email/receipt, which includes an order number. Please provide this number when inquiring about your order. The usual process time for orders, once received, until shipment is 24 to 48 hours (excluding weekend days). Orders placed BEFORE 3pm Monday-Friday EST will be shipped same day, except for Holidays. All orders are shipped by Canada Post. Shipping times for orders can take anywhere from 1 to 7 days from the day of shipment. All shipments are sent out on business days. We are not responsible for third party delivery systems. Signature is required as proof that products have been received, please choose the address where you are more likely to be at time of delivery. Flat shipping fee of $10.00 per order will apply, unless otherwise noted.
Thank you again for your order.
Due to the nature of our organic products and for hygiene reasons we have a 14 day refund policy for unopened products only, body brushes, make-up and make-up brushes do not qualify for refunds and are sold as a final sale, samples and Travel Size products do not qualify for a refund . For online orders we recommend that you use a trackable and/or insured shipping method as we cannot be responsible for returns lost in the mail. We will only accept products that were purchased from Organica Esthetics & Wellness. All returns MUST contain a copy of your invoice. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return. Refunds are issued for the price of the returned product only. We do not refund shipping charges. Customers are responsible for shipping charges when returning products or making exchanges.
Organica Esthetics & Wellness
3015 Winston Churchill Blvd. unit 5