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Terms of Service

Terms of service

TERMS AND CONDITIONS

By accessing this site, you acknowledge the notices and agree to the terms and conditions set out below.

Organica Esthetics & Wellness reserves the right to modify these terms, without notice, at its sole discretion at any time.

RESTRICTIONS ON USE OF MATERIALS

All logos, brands, trademarks, products, companies, cited herein, which are not the property of Organica Esthetics & Wellness, are the property of their respective owners. Organica Esthetics and Wellness has received permission to use, display, market and promote these brands. The use or reproduction of any information, logos, products, images, without consent is strictly prohibited.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENITIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

HOW WE USE COLLECTED INFORMATION

  • To improve customer service
    • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    • We may use the information Users provide about themselves when placing an order only to provide service to that order.  We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    • The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

GENERAL DISCLAIMER AND LIMITATION OF LIABILITY

All products/services sold by Organica Esthetics and wellness, and all content, material, information, or postings found on or accessed through Organicaesthetics.ca are on an “as is” basis. Organica Esthetics & Wellness makes no representations, warranties and conditions, express and implied, including, without limitation, any and all representations and warranties of title and non-infringement, and all implied warranties and conditions of merchantable quality, fitness for any particular purpose, suitability for any particular purpose, and any representations, warranties or conditions arising from any course of dealing or usage of trade, with respect to organicaesthetics.ca

Neither Organica Esthetics & Wellness nor its affiliates and related companies, or any of their respective Directors, Employees, Agents, Suppliers, or other Representatives will be liable for damages, claims, expenses or other costs arising out of or in connection with the use of, or inability to use, the site or any information contained on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including compensatory, direct or indirect, exemplary, punitive and consequential damages, loss of user photos, programs or data, income or profit, loss or damage to property and claims of third parties.

You agree that your exclusive and sole remedy is to stop using the site.

DISCLAIMER ON PRODUCT INFORMATION

Organica Esthetics & Wellness does not warrant or guarantee the accuracy, completeness, correctness or usefulness of any information posted or available through Organicaesthetics.ca regarding products. All information has been provided and approved by our supplier and product manufacturers. Organica Esthetics & Wellness is not responsible and shall not be liable to you or anyone else for any action or decision taken in reliance upon the information contained in the site.

FRAUD

All orders and transactions must be made by the registered Credit Card, PayPal, Organicaesthetics.ca account holder. Organica Esthetics & Wellness reserves the right to cancel any order or personal account if we believe fraudulent activities are taking place.

CONTACT US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Organica Esthetics & Wellness

www.organicaesthetics.ca

3015 Winston Churchill Blvd. unit 5

Mississauga, ON

 L5L 2V8

(905)828-6064

info@organicaesthetics.ca

SHIPPING

After placing an order, you will be sent a confirmation email/receipt, which includes an order number. Please provide this number when inquiring about your order. Once you place an order you will receive an email confirming your order with Organica Esthetics & Wellness Orders. The usual process time for orders, once received, until shipment is 24 to 48 hours (excluding weekend days). Orders placed BEFORE 3pm Monday-Friday EST will be shipped same day, except for Holidays. All orders are shipped by Canada Post. Shipping times for orders can take anywhere from 1 to 7 days from the day of shipment, but typically take 3-5 business days. All shipments are sent out on business days. We are not responsible for third party delivery systems. Signature is required as proof that products have been received, please choose the address where you are more likely to be at time of delivery. Flat rate shipping fee of $10.00 per order will apply, unless otherwise noted.

RETURNS

As an Organica Esthetics & Wellness customer, you are very important to us and we want you to be totally satisfied with your purchase. If the product was damaged during shipping we will send out a new duplicate product with a return shipping label. If the product produced irregular skin reactions you may return the product(s) in their original packaging along with all parts, pieces and printed materials to us for a refund minus the 15% processing fee within 30 days of delivery. Product must be at least 75% full. If you would like to exchange for another product the 15% processing fee will be waived. Shipping charges may occur. We recommend that you use a trackable and/or insured shipping method as we cannot be responsible for returns lost in the mail. Samples and Travel Size products do not qualify for a refund. Returns within 30 days are allowed for any unopened product or can be exchanged for a different product. Processing fees are waived for your first return. We will only accept products that were purchased from Organica Esthetics & Wellness. All returns MUST contain a copy of your invoice. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return. Refunds are issued for the price of the returned product only. We do not refund shipping charges unless due to shipping errors. Customers are responsible for shipping charges when returning products or making exchanges. Free shipping and any promotional items will be calculated based upon your final purchase total after your return(s).

ORDER INQUIRIES

For questions regarding the status of your order, shipping questions, or help placing an order online, please feel free to call us at (905) 828-6064 or e-mail info@organicaesthetics.ca. Thank you again for your order.